You may return most new, unopened items within 30 days of delivery for a full refund excluding shipping and restocking fee of $250.
Please Note: It is very important that you open and thoroughly inspect your products at time of receival. If you see any damage to crate please open right away and note any damage or do not accept the shipment. You will have 2 days from the time of receival of shipment to inspect and note any damage to products. After 48hrs of receival of package has passed and no complaints have been noted you are accepting that the shipment was good and accepting products as is. No open returns will be accepted after this date even if the shipment was damaged during transportation.
If we provide a refund you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item please call.